Terms & Conditions

Ordering & Dispatch

Our products are produced especially for your order.  Please allow up to 7 working days from ordering for us to dispatch your goods.  We will do our best to fulfil all orders, according to product availability.

We will contact you to advise the day of delivery, and if this is inconvenient for you, we will try to make alternative arrangements.  We cannot make deliveries on Sundays or Mondays.

Non UK Mainland Delivery Charges

Please note that the delivery charge of £8.75 covers UK mainland only.  Delivery to non-UK mainland destinations are charged at £25.00

We are unable to send goods beyond the UK.

Delivery

All orders are sent via overnight courier.  There must be someone to sign for your order.  Where possible, we would advise taking delivery at a business premises where someone will be available throughout working hours, or we can send goods to a neighbour.  It is not possible to give multiple alternatives for the delivery address. 

It is your responsibility to ensure that your requested delivery date is suitable for either yourself or your gift recipient to accept an order.

We cannot accept responsibility for addresses provided incorrectly.

Please note that our courier company requires the telephone number at the delivery address.

We cannot track the exact location of your order during the day, and delivery can be any time up until 6pm.

If you have ordered any of our cured/smoked fish, sausages or hampers, these items should be stored in the refrigerator, as per the instructions on the pack.

Complaints Procedure

It is your responsibility to check your order carefully on receipt of goods.  In the unlikely event of goods being unsatisfactory, damaged, or incomplete, you should accept delivery and contact us within 2 working days.

Nuts and Wheat

Our products are produced in an environment where nuts and wheat are used.

Cancellations and Returns

As our products are supplied fresh and produced to order, we regret that once an order is placed, it is not possible to cancel it and refunds cannot be given.  In the unlikely event of a product being unsatisfactory, please contact us immediately.

Product Availability

Our products are produced fresh, to order, and some of our items are supplied by small-scale, independent producers.  In the event of a product being temporarily unavailable, we will forward your main order, followed by the rest of your order as soon as possible.  There will be no extra charge for this service.  If, for reasons beyond our control, a product is unobtainable, we will contact you to arrange an alternative or refund, as soon as possible.

Terms of use

Important
By accessing this Site, you agree to these terms and conditions. If you do not agree with these terms and conditions then you are not authorised to use or access this Site.

Definitions
"You" means the user of the Site, "we", "us" and "our" means delizzimo, "Site" means the site on the World Wide Web located at www.delizzimo.co.uk , and "Content" means the information and other material available within the Website.

Rights granted/rights reserved
The Content is for your personal use only and you may download the Content onto only one computer hard drive. You agree not to (and agree not to assist or facilitate any third party to) copy, distribute, transmit, reproduce, publish, commercially exploit or create derivative works from the Content.

Availability of the website
You acknowledge that it is technically impossible to provide the Site free of faults and that we do not undertake to do so; that faults may lead to the temporary unavailability of the Site; and that the operation of the Site may be adversely affected by conditions and performances outside our control, including, without limitation, transmission and telecommunications links between us and you and between us and other systems and networks. We and/or our suppliers may make improvements and/or changes in the Site at any time.

No warranty
The Site and the Content is provided on an "as is" and "as available" basis and we make no warranties or representations, whether express or implied, in relation to the Site or the Content, including but not limited to implied warranties or conditions of completeness, accuracy, satisfactory quality and fitness for a particular purpose. You further acknowledge that some of the Content is supplied to us (directly and indirectly) by third parties and accordingly we can offer no warranty of whatever nature in relation to such Content.

Liability
In no event shall we be liable for any loss or damage whatsoever arising directly or indirectly from or in any way connected with the Site or your use of or reliance upon the Content or any information you obtain by means of the Site whether based on contract, tort, negligence, statutory duty or otherwise, even if we or any of our suppliers has been advised of the possibility of such loss or damage.

Your statutory rights in relation to any goods or services purchased through the Site are not affected.